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At Sugar Baby Cookies, we believe that everyone should have access to the simple joy of a fresh-baked treat. Based here in Perth, we are committed to ensuring our digital shopfront is inclusive and accessible to all visitors, regardless of ability or technology.
 

Our Commitment
 

We are continuously working to improve the accessibility of our website to ensure it meets the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. We view accessibility as an ongoing journey and are dedicated to making the Sugar Baby Cookies experience as seamless as possible for every customer.
 

Accessibility Features
 

To help you browse our flavours and order your treats with ease, we focus on:

• Alternative Text: Providing descriptive "alt text" for our cookie images so screen reader users can understand our seasonal offerings.

• Keyboard Navigation: Ensuring our site can be navigated using only a keyboard.

• Clear Structure: Using standard headings and lists so that information is easy to find and follow.

• Legibility: Prioritising high color contrast and clear fonts so our menu is easy on the eyes.
   

Current Limitations
 

As a small-batch business, we sometimes use third-party tools (like Instagram feeds or specific checkout plugins) that may not be fully under our control. We regularly monitor these tools to ensure they provide the best possible experience for our community.
 

Feedback & Assistance
 

If you are having any difficulty navigating our website, or if you notice any feature that you believe is not fully accessible, we want to hear from you. We are a local Perth team and are more than happy to help you place an order manually.

• Email: [Your Email Address]

• Phone: [Your Phone Number]

• Response Time: We aim to respond to all accessibility inquiries within 2 business days.
   

Local Pick-up & Delivery
 

For our Perth-based customers, if you have specific accessibility requirements regarding a local pick-up or delivery (e.g., needing us to meet you at your car or provide a contactless hand-off at a specific height), please include a note with your order or contact us directly. We are happy to accommodate!