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Privacy Policy

A legal disclaimer

we are committed to protecting your privacy. This policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase our cookies, or interact with us in Perth, Western Australia.

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1. Information We Collect

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We collect information that is necessary to provide you with our products and services. This includes:

  • Personal Information: Name, shipping address, billing address, email address, and phone number.

  • Payment Information: Processed securely via [Stripe/PayPal/Square]. We do not store your full credit card details on our servers.

  • Order History: Details of the delicious cookies you have purchased from us.

  • Device Data: IP address, browser type, and cookies (see Section 5) used to improve your shopping experience.
     

2. How We Collect Information
 

  • We collect information directly from you when you:

  • Place an order through our website.

  • Sign up for our "Cookie Club" or newsletter.

  • Contact us via Instagram, Facebook, or email with an enquiry.

 
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3. Why We Need Your Info
 

  • We use your personal information to:

  • Process and deliver your orders.

  • Send you tracking updates for your delivery.

  • Communicate with you about your order or special Perth-based pop-up events.

  • Improve our cookie range based on customer preferences.

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4. Who We Share Your Info With
 

We don’t sell your data to anyone. We only share it with essential partners to run our business, such as:

  • Delivery Partners: So the driver knows where to drop your cookies.

  • Tech Providers: Our website host and email marketing platform (e.g., Mailchimp).

  • Professional Advisers: Only if required for legal or accounting purposes.
     

5. Keeping Your Data Secure
 

We take reasonable steps to protect your info from "pantry raiders" (unauthorised access). This includes using secure passwords, two-factor authentication on our platforms, and ensuring our website has an SSL certificate (the little padlock in the browser).

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Your Rights
 

You are the boss of your data. You can:

  • Access: Ask us what information we hold about you.

  • Correct: Ask us to update your address or phone number.

  • Unsubscribe: Opt-out of marketing emails at any time by clicking "unsubscribe."


Contact Us

If you have any questions about your privacy or want to say hi, feel free to reach out:

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